Refund Policy

Last Updated: April 12, 2026

At Layerseven TV, we want you to be completely satisfied with our IPTV streaming service. This Refund Policy outlines the terms and conditions for refund eligibility and the process for requesting a refund.

1. Free Trial

We offer a 24-hour free trial so you can fully evaluate our service before committing to a subscription. We strongly recommend taking advantage of the free trial to test channel quality, VOD selection, and device compatibility before purchasing a plan. No credit card is required for the trial.

2. Refund Eligibility

Given that we provide a free trial period, refunds are handled on a case-by-case basis. You may be eligible for a refund if:

  • You experience persistent technical issues that our support team cannot resolve
  • The service is significantly different from what was described
  • Your request is made within 48 hours of your initial purchase

3. Non-Refundable Situations

Refunds will generally not be issued in the following cases:

  • You have used the free trial and then purchased a subscription
  • Your subscription has been active for more than 48 hours
  • The issue is related to your internet connection or device compatibility (which could have been tested during the free trial)
  • Your account was suspended due to a violation of our Terms of Service
  • Network congestion or temporary outages beyond our control

4. How to Request a Refund

To request a refund, please follow these steps:

  • Contact our support team at help@catchontv1.email
  • Provide your registered email address and order details
  • Explain the reason for your refund request
  • Allow up to 48 hours for our team to review your request

5. Refund Processing

If your refund is approved, the refund will be processed to the original payment method within 5–10 business days. The exact timing depends on your payment provider.

6. Partial Refunds

In certain circumstances, we may offer a partial refund or account credit based on the unused portion of your subscription period.

7. Chargebacks

We kindly request that you contact our support team before initiating a chargeback with your payment provider. Chargebacks may result in immediate account suspension. We will work with you to resolve any issues directly.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: help@catchontv1.email

Website: layersevenstv.com/contact